Fix Error Code 0x80070002 When Launching Starfield From Xbox App/Microsoft Store On PC

Title: How to Fix Error 0x8070002 When Launching Games on Xbox App or Microsoft Store

Introduction: If you're encountering error code 0x8070002 when trying to launch games from the Xbox app or Microsoft Store on your Windows computer, you're not alone. This frustrating issue can prevent you from enjoying your favorite games. However, there are several steps you can follow to troubleshoot and resolve this problem. In this article, we'll guide you through each step to help you get back to gaming smoothly.

Note: Before proceeding with these troubleshooting steps, ensure that you are logged in with the correct Microsoft account and that your Xbox Game Pass subscription is active.

Table of Contents:

1. Check Xbox Live Service Status

   • Visit the Xbox Live Service Status page to ensure that all services are up and running. If there's a service outage, you may need to wait until it's resolved by Microsoft.

2. Disconnect PlayStation Controllers

   • Disconnect any PlayStation controllers (PS4 or PS5) connected to your computer. These controllers can sometimes interfere with Xbox app functionality.

3. Disconnect External Devices

   • Unplug any unnecessary external devices connected to your computer, such as USB peripherals. This can help eliminate potential conflicts.

4. Verify and Repair the Game

   • Open the Xbox app and select the problematic game.
   • Click on the three dots (...) or right-click and choose "Manage."
   • Go to the "Files" tab and click on "Verify and Repair."
   • Launch the game after the verification and repair process completes.

5. Restart Your Computer

   • Sometimes a simple restart can resolve software conflicts. Restart your computer and try launching the game again.

6. Create a Desktop Shortcut

   • Create a desktop shortcut for the game from the Xbox app.
   • Right-click the shortcut and run the game as an administrator. This can help with permission-related issues.

7. Repair or Reset the Game

   • Open Windows Settings and go to "Apps" or "Apps and Features."
   • Find the problematic game in the list and click on it.
   • Click on "Advanced Options."
   • Scroll down and click "Repair." If that doesn't work, try clicking "Reset" to reinstall the game.

8. Delete Microsoft Store Local Cache

   • Open File Explorer and navigate to C:\Users\YourUsername\AppData\Local\Packages.
   • Find the "Microsoft.WindowsStore" folder with an alphanumeric name.
   • Inside this folder, locate the "LocalCache" folder, right-click, and delete it.
   • Restart your computer and try launching the game.

9. Log In with the Same Account

   • Ensure you're logged in with the same Microsoft account on both the Xbox app and Microsoft Store.

10. Check Date, Time, and Region Settings

    • Verify that your computer's date, time, and time zone settings are correct. Also, confirm that the correct region is selected.

11. Install Microsoft Store Updates

    • Open Microsoft Store, go to the "Library" section, and click "Get Updates" to ensure all apps, including the Store, are up to date.

12. Run WS Reset Command

    • Type "WS reset" in the Windows search box and run the WS Reset tool. It will reset the Microsoft Store cache.

13. Repair or Reset Xbox App and Microsoft Store

    • In Windows Settings, go to "Apps" and find the Xbox app and Microsoft Store.
    • Click on each and choose "Repair." If that doesn't work, use the "Reset" option.

14. Run PowerShell Command

• Type "PowerShell" in the Windows search box, right-click "Windows PowerShell," and run it as an administrator.
• Run the provided PowerShell command to repair system files.
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17. Start Necessary Services

    • Open the Services application by searching for "Services" in the Windows search box.
    • Ensure that IP Helper, Xbox services, Windows Update, Gaming Services, Microsoft Store Install Service, and Background Intelligent Transfer Service are set to "Automatic" and are running.

18. Update Windows

    • Check for and install Windows updates. Ensure your operating system is up to date.

19. Run the Windows Store Reset Command

    • Type "wsreset" in the Windows search box and run it. This will reset the Windows Store.

20. Uninstall and Reinstall Gaming Services

    • Use provided PowerShell commands to uninstall and reinstall Gaming Services.

21. Install Xbox Identity Provider

    • Install the Xbox Identity Provider from the Microsoft Store.

22. Uninstall and Reinstall the Game

    • Uninstall the problematic game from Windows Settings > Apps.
    • Restart your computer and then reinstall the game from the Xbox app or Microsoft Store.

23. Update Windows Using Media Creation Tool

    • Download and run the Windows Media Creation Tool for your version of Windows (Windows 10 or Windows 11).
    • Follow the on-screen instructions to update your Windows installation. This can resolve underlying system issues.

Conclusion: By following these comprehensive troubleshooting steps, you should be able to resolve the error code 0x8070002 and successfully launch your games from the Xbox app or Microsoft Store on your Windows computer. If you encounter any further issues, consider reaching out to Microsoft Support for additional assistance. Happy gaming!

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