How To Fix PS4 Error Code NW-31246-6 A DNS cannot be used

How To Fix PS4 Error Code NW-31246-6 A DNS cannot be used

Title: How to Fix PS4 Error Code NW-31246-6: Troubleshooting Guide

Introduction: Hello and welcome to our channel! If you're experiencing the PS4 error code NW-31246-6, don't worry; we've got you covered. In this guide, we'll walk you through several methods to help you resolve this error and get back to enjoying your gaming experience. Let's dive right in!

Method 1: Restart the PS4 and Router

  • Turn off the PlayStation 4 and your router.
  • Unplug the power cables from both the PS4 and the router.
  • Wait for 5 to 10 minutes.
  • Replug the power cables into both devices.
  • Restart the PS4 and the router.
  • Check if the error code NW-31246-6 has been resolved.

Method 2: Improve Connectivity If you're not using a wired connection with an Ethernet cable, consider these steps:

  • Move the PlayStation 4 closer to the router.
  • If the issue persists, switch to a wired connection: a. Connect an Ethernet cable from your router to the LAN port on your PS4. b. Go to Settings > Network > Set Up Internet Connection. c. Select "Use a LAN Cable" and follow the on-screen instructions to complete the setup.
  • Test the Internet Connection to see if the problem is resolved.

Method 3: Change DNS Settings

  • Navigate to Settings.
  • Go to Network.
  • Select "Set Up Internet Connection."
  • Choose either Wi-Fi or LAN Cable, depending on your connection method.
  • Select "Custom" settings.
  • For IP address settings, choose "Automatic."
  • For DHCP hostname, select "Do Not Specify."
  • For DNS settings, choose "Manual."
  • Enter the following DNS servers:
  • Primary DNS:
  • Secondary DNS:
  • You can also try other DNS servers like Google DNS or OpenDNS.
  • Select "Automatic" for MTU settings.
  • Choose "Do Not Use" for proxy server settings.
  • Complete the setup.
  • Test your Internet Connection to check if the error code is gone.

Method 4: Try Another Network or Router

  • If possible, try using a different router or connecting to another network to rule out router-related issues. This can help eliminate strict security features as the cause of the problem. You can also try connecting to a neighbor's wireless network or using mobile data.

Method 5: Factory Reset the PS4 and Router

  • Factory reset the router by pressing and holding the reset button for 30 seconds (located on the back or bottom of the router).
  • Release the button and wait for the router to power back on.
  • Factory reset the PS4: a. Go to Settings. b. Scroll down to Initialization. c. Choose "Initialize PS4." d. Select "Full." e. Confirm with "Yes." f. Wait for the process to complete.
  • If the issue persists, contact your Internet service provider for further assistance.

Conclusion: We hope these methods have helped you resolve the PS4 error code NW-31246-6 and get back to uninterrupted gaming. If you have any further questions or need additional assistance, please feel free to contact us or leave a comment. Thanks for watching, and happy gaming!

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