How To Fix PS4 Stuck on restarting screen won't turn off Problem Solved

If your PS4 is stuck on the restarting screen and won't turn off, it can be frustrating, but there are a few steps you can take to try and resolve the issue. Here's a detailed step-by-step solution that you can try:

Step 1: Power Off the PS4

1. If the PS4 is stuck on the restarting screen, try holding down the power button for about 10 seconds until the system fully powers off. This should force the console to shut down.

Step 2: Safe Mode Boot

1. Once the PS4 is off, disconnect all cables from the console, including the power cable.

2. Wait for a few minutes to let any residual power discharge.

3. Reconnect the power cable and hold down the power button until you hear a second beep (approximately 7 seconds). This will start the PS4 in Safe Mode.

Step 3: Rebuild Database

1. In Safe Mode, you'll see a list of options. Use a USB cable to connect a DualShock 4 controller to the PS4 and then select "Rebuild Database."

2. This process may take some time. It will scan your system and recreate the database, which can help resolve various system issues.

Step 4: Check for System Software Updates

1. After the database rebuild is complete, restart the PS4 normally.

2. Go to "Settings" on the PS4 dashboard.

3. Select "System Software Update" to make sure your system is running the latest software version.

Step 5: Test the PS4

1. If the issue persists, power off the PS4 and repeat Step 2 to enter Safe Mode again.

2. This time, try selecting "Restart PS4" from the Safe Mode options. If the system successfully restarts, the issue might be resolved.

Step 6: Initialize PS4 (Last Resort)

1. If none of the above steps work, you may need to initialize your PS4, which will restore it to factory settings.

2. In Safe Mode, select the "Initialize PS4" option. There are two options here: "Quick" and "Full." Quick initialization just deletes data, while full initialization wipes everything.

3. Choose the appropriate option based on your needs. Keep in mind that a full initialization will erase all your data, so only choose this as a last resort.

If none of these steps resolve the issue and your PS4 is still stuck on the restarting screen, there might be a more serious hardware problem. In that case, you may want to consider contacting Sony's customer support for further assistance or take your PS4 to a professional repair service.

Remember that performing a full initialization will result in data loss, so make sure to back up your important data if possible before attempting this step.

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